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Refund Policy

Last updated: 9/25/2025

Our Commitment

At FlowWeek, we're committed to your satisfaction. We offer a 30-day money-back guarantee on all our premium plans because we believe in the value our service provides.

30-Day Money-Back Guarantee

If you're not completely satisfied with your FlowWeek premium subscription, you can request a full refund within 30 days of your initial purchase.

Note: The 30-day guarantee applies to your first purchase only. Subsequent renewals are subject to our standard refund policy.

Refund Eligibility

You may be eligible for a refund if:

  • You request the refund within 30 days of your initial purchase
  • You haven't violated our Terms of Service
  • You provide a valid reason for the refund request
  • Your account is in good standing

Refund Process

To request a refund:

  1. Contact our support team through our contact form
  2. Include your account email and reason for the refund request
  3. Our team will review your request within 2-3 business days
  4. If approved, the refund will be processed to your original payment method
  5. Refunds typically appear in your account within 5-10 business days

Plan-Specific Policies

Monthly Subscription

30-day money-back guarantee on first purchase. You can cancel anytime to avoid future charges. No refunds for partial months after the guarantee period.

Yearly Subscription

30-day money-back guarantee on first purchase. After the guarantee period, we may offer prorated refunds on a case-by-case basis for exceptional circumstances.

Lifetime Purchase

30-day money-back guarantee applies. After this period, lifetime purchases are generally non-refundable due to their nature, but we'll consider exceptional circumstances.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Requests made after the 30-day guarantee period (except for exceptional circumstances)
  • Accounts that have been terminated for violating our Terms of Service
  • Requests for partial refunds on active subscriptions (you can cancel to avoid future charges)
  • Dissatisfaction with features that were clearly described in our service description
  • Technical issues on your end that prevent you from using the service

Cancellation vs. Refund

Cancellation: You can cancel your subscription at any time through your account settings or the Stripe customer portal. You'll continue to have access to premium features until the end of your current billing period.

Refund: A refund returns money for services already paid for. This is only available within our guarantee period or under exceptional circumstances.

Exceptional Circumstances

We understand that sometimes exceptional circumstances arise. If you have a situation that doesn't fit our standard policy, please contact us. We'll review each case individually and may offer:

  • Prorated refunds for unused portions of annual subscriptions
  • Service credits for future use
  • Extended trial periods
  • Alternative solutions that meet your needs

Processing Time

Once a refund is approved:

  • Credit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Bank transfers: 7-14 business days

Processing times may vary depending on your bank or payment provider.

Contact Us

If you have questions about our refund policy or need to request a refund, please contact us:

Our Promise: We're here to help! If you're having issues with FlowWeek, please reach out to us first. We're often able to resolve problems quickly and help you get the most out of our service.