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Billing & Plans
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FAQ
Find quick answers to frequently asked questions
Frequently Asked Questions
Getting Started
How do I create an account?
Click the "Sign Up" button on our homepage, enter your email and password, then verify your email address. You'll have immediate access to all free features.
Is FlowWeek free to use?
Yes! FlowWeek offers a robust free plan that includes basic todo management and calendar features. Premium plans unlock advanced features like unlimited subtasks.
How do I add my first todo?
Once logged in, click the "+" button or press the spacebar to create a new todo. Add a title, optional description, and select a date. Hit Enter or click Save to add it to your calendar.
Features & Usage
What are subtasks and how do I use them?
Subtasks help you break down complex todos into smaller, manageable steps. This is a premium feature available to subscribers. Click on any todo to open it and add subtasks.
Can I sync FlowWeek with other calendar apps?
Currently, FlowWeek works as a standalone productivity app. We're working on calendar integration features for future releases.
How do I mark todos as complete?
Click the checkbox next to any todo to mark it as complete. Completed todos will be visually distinguished and can be filtered in your view options.
Billing & Subscriptions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal through our secure payment processor, Stripe.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription at any time through your account settings or the Stripe customer portal. You'll continue to have access to premium features until the end of your billing period.
Do you offer refunds?
We offer a 30-day money-back guarantee on all premium plans. See our Refund Policy for complete details.
What's the difference between monthly, yearly, and lifetime plans?
Monthly plans renew every month, yearly plans renew annually with a discount, and lifetime plans are a one-time purchase for permanent access to current premium features.
Technical Support
Which browsers are supported?
FlowWeek works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.
Is my data secure?
Yes! We use industry-standard encryption to protect your data. All communication is secured with HTTPS, and we never share your personal information with third parties.
Can I export my data?
Data export functionality is coming soon. In the meantime, you can contact support if you need access to your data for any reason.
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page, enter your email address, and we'll send you a secure link to reset your password.
Account Management
How do I change my email address?
Go to your account settings and update your email address. You'll need to verify the new email address before the change takes effect.
How do I delete my account?
You can delete your account from the account settings page. This action is permanent and will remove all your data. Please contact support if you need assistance.
Can I change my subscription plan?
Yes! You can upgrade or downgrade your plan at any time through your account settings. Changes take effect at your next billing cycle.
Still need help?
Can't find what you're looking for? Our support team is here to help!
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